Shipping policy
EMA Clothing LLC
Shipping Policy
Effective Date: July 10, 2026
Thank you for choosing EMA Clothing.
Every order is prepared with care, and we're committed to delivering your purchase as efficiently as possible.
Order Processing
All EMA Clothing garments are individually crafted after your order is placed.
Orders are typically processed within 2–5 business days before shipment.
During new collection launches, holidays, or periods of high order volume, processing times may be slightly longer. If this occurs, we'll do our best to keep you informed.
Shipping Estimates
Estimated delivery times begin once your order has been shipped.
United States
Standard Shipping: 3–7 Business Days
Canada
Standard Shipping: 5–10 Business Days
International
Standard Shipping: 7–21 Business Days
Please note that these are estimated delivery times and are not guaranteed.
Order Tracking
Once your order has shipped, you'll receive a confirmation email containing your tracking information.
Please allow up to 24 hours for tracking updates to appear after your shipment has been processed by the carrier.
International Orders
EMA Clothing proudly ships to many destinations worldwide.
International customers are responsible for any customs duties, import taxes, or other fees imposed by their local government. These charges are not included in the purchase price or shipping cost.
Shipping Delays
While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including weather conditions, customs processing, carrier delays, high shipping volumes, or public holidays.
EMA Clothing LLC is not responsible for delays caused by shipping carriers or events outside of our reasonable control.
Incorrect Shipping AddressPlease review your shipping information carefully before placing your order.
EMA Clothing LLC is not responsible for packages shipped to an incorrect or incomplete address provided during checkout.
If a package is returned because of an incorrect address, additional shipping charges may apply before it can be reshipped.
Lost Packages
If your package appears to be lost in transit, please contact us within 7 days of the estimated delivery date.
We'll work with the shipping carrier to investigate the shipment and determine the most appropriate resolution.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
To help us resolve your claim as quickly as possible, please include your order number, a brief description of the issue, and clear photographs of the damaged packaging and product.
We'll review your claim and, where appropriate, provide a replacement, store credit, or refund in accordance with our Returns & Refunds Policy.
Contact
If you have any questions regarding shipping or your order, please contact us:
EMA Clothing LLC
Email: support@emaclothing.com
We typically respond within 1–2 business days.