Frequently asked questions
What is the return policy?
Every EMA piece is made to order. Because of this, we do not accept returns or exchanges for incorrect size selection or change of mind.If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we'll make it right.
How long does shipping take?
Orders are typically processed within 2–5 business days before shipping.
Shipping times vary depending on your location and will be shown during checkout.
How do your products fit?
Most EMA garments feature a premium oversized or relaxed fit.
Please review the Size Guide on each product page before placing your order.
Are your hoodies and tees heavyweight?
Yes.
Many EMA garments are produced using premium heavyweight fabrics selected for comfort, durability, and everyday wear.
Where are your products made?
Every EMA piece is produced through trusted manufacturing partners and printed to order using premium-quality garments.
This allows us to reduce waste while maintaining consistent quality.
Can I track my order?
Yes.
Once your order ships, you'll receive a confirmation email with your tracking number.
Do you ship internationally?
Yes.
EMA ships to many countries worldwide.
Shipping rates and delivery estimates are calculated during checkout.
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other payment methods available during checkout.
What is EMA?
EMA is an independent premium streetwear brand inspired by culture, architecture, sport, and timeless design.
Every collection is created with intention—from everyday essentials to bold graphic pieces—designed for those building their own legacy.
How can I contact EMA?
You can reach us anytime through our Contact page or by emailing: