Refund policy

EMA Clothing

Returns & Refunds

At EMA Clothing, every garment is created exclusively for you. Each piece begins production only after your order is placed, allowing us to focus on exceptional craftsmanship, premium quality, and a thoughtful approach to fashion. By creating every garment individually, we're able to produce with intention while minimizing unnecessary waste.

Every design reflects the creativity and attention to detail that define the EMA brand. To help ensure the best possible fit, we encourage you to review our Size Guide and product details carefully before completing your purchase.

Returns

We stand behind the quality of every EMA Clothing garment.

If your order arrives with a manufacturing or fulfillment issue, we'll work quickly to make it right.

Eligible issues include:

• Incorrect item received

• Incorrect size received

• Manufacturing defects

• Printing defects

• Items damaged during shipping

• Packages confirmed as lost in transit

If you experience any of these issues, please contact us within 7 days of delivery.

To help us resolve your claim as quickly as possible, please include your order number, a brief description of the issue, and clear photographs showing the problem.

Once your claim has been reviewed and approved, at our discretion, we'll provide an

appropriate resolution, which may include a replacement, store credit, or a full refund, depending on the circumstances.

Crafted for You

Every EMA Clothing garment is individually created after your order is placed.

Because each piece is crafted exclusively for its owner, we are unable to accept returns or exchanges for:

• Ordering the wrong size

• A change of mind after purchase

• Preference for a different color or style

• General buyer's remorse

If the item you receive differs from the size you ordered, arrives damaged, or has a manufacturing defect, at our discretion, we'll provide an appropriate resolution, which may include a replacement, store credit, or a full refund, depending on the circumstances.

To ensure the best fit, we strongly encourage reviewing our Size Guide before placing your order. If you have any questions, our support team is always happy to assist before your purchase.

Order Changes & CancellationsOrders may be modified or canceled only before production begins.

Once production has started, your order can no longer be changed or canceled, as your garment is already being crafted exclusively for you.

Incorrect Shipping Information

Please ensure your shipping information is accurate before completing your purchase.

EMA Clothing is not responsible for orders shipped to an incorrect or incomplete address provided at checkout.

If a package is returned because of an incorrect or incomplete shipping address, additional shipping charges may apply before it can be reshipped.

Return Authorization

Please contact EMA Clothing before returning any merchandise.

Returns sent without prior authorization may not be accepted. If your return is approved, our support team will provide detailed return instructions.

Refund Processing

Once your claim has been approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Our Commitment

Every order represents the EMA brand, and we're committed to delivering garments that reflect the quality, craftsmanship, and creativity our community expects.

If something isn't right, we'll work with you to make it right.

For assistance, please contact:

support@emaclothing.com

We typically respond within 1–2 business days.

A Final Note

Thank you for choosing EMA Clothing.

Every piece begins as an idea, shaped by creativity, refined through thoughtful design, and crafted

with purpose. We hope your garment becomes more than something you wear; we hope it

becomes part of your story.

Designed in New York. Inspired by the World.

— The EMA Clothing Team